ORDERING

BROWSER COOKIES:
Turn cookies on in your web browser to enable online ordering. The shopping cart ordering system will not function correctly if your web browser is not set to accept cookies. Please refer to your web browser's online documentation if you need change your browser settings. If you do not want to allow cookies in your web browser, please call us to place your order over the phone.

PHONE NUMBER:
Please provide your phone number with your order. We require your phone number for the purpose of order questions and product instructions only [read our privacy policy]. We cannot process your order without a phone number.

CALLBACK SYSTEM:
For personal assistance, please call 1 (800) 760-4947 and leave your name and phone number on our Callback System. We will return your call and answer any questions that you have.

PRODUCT ASSISTANCE:
For personal assistance with using products provided on this website, please call us at 1 (800) 760-4947. We can only offer help with products sold by our company. We cannot offer any advice on products that we do not carry.

INTERNATIONAL ORDERS:
Essense of Life, LLC. can ship an order into most countries. Please note, though, that all International/Overseas sales are final and non-returnable. All Customs Fees, Duty, and Taxes are solely the responsibility of the customer. Those wanting to place an order from outside the continental United States, please call us at 011-1-951-639-9708. Because shipping rates and customs restrictions vary by country, orders must be placed by phone for personal service. When you call, please leave your name, phone number (repeat it twice for clarity) and a time to reach you. We will return your call Monday–Friday within 24 hours. Essense-of-Life.com cannot accept international orders online at this time.
International Customers: CLICK HERE TO ORDER ONLINE

EMAIL NOTIFICATION:
Customers who place their order online automatically receive an email notification with the details of their order. When the order ships, an email containing the shipment tracking number will also be sent. If the email address given is incorrect or has a spam filter in place, these email notifications will not go through or may be sent to the trash or junk mail folder by the email program..

SALES TAX:
Missouri customers will be charged 6.10% sales tax.

RETURNS AND CANCELLATIONS

OUR PRODUCT POLICY
Products ordered from Essense-of-Life, LLC. have never been opened or re-shipped after being returned by a previous customer. Because of the nature of these products, our return policies are limited. For questions, please contact us at 1 (800) 760-4947 or email@essense-of-life.com.

INTERNET ORDER RETURN POLICY
Products must be returned unopened within 7 days of receipt. Before returning any products, you must call for a RETURN AUTHORIZATION NUMBER. Any products returned without a Return Authorization Number will not be accepted. Returned products are subject to a 25% restocking fee, less shipping charges. Shipping charges are non-refundable.

PHONE ORDER RETURN POLICY
ALL SALES ARE FINAL. We cannot accept returns or issue refunds for orders placed over the phone. Telephone customers receive a comprehensive consultation before purchasing any products, and they are informed about the products that they have chosen to purchase.

INTERNATIONAL/OVERSEAS ORDER RETURN POLICY
ALL SALES ARE FINAL. We cannot accept returns or issue refunds for any orders placed from outside the United States. All Customs, Duty Fees, and Taxes are solely the responsibility of the customer. International/Overseas customers receive a comprehensive consultation before purchasing any products, and they are informed about the products that they have chosen to purchase, and any shipping, customs, duty fees or taxes that may be incurred.

ORDER CANCELLATION
We usually process orders by 2 pm central time on the same day as received. Therefore, to cancel an order, you must call us at 1 (800) 760-4947 as soon as possible after an order has been placed. Once an order has been shipped, it cannot be cancelled. You can refuse the shipment when it arrives, but you are responsible for all shipping and handling charges incurred.

PRIVACY AND SECURITY

1. INFORMATION AUTOMATICALLY COLLECTED WHEN VISITING OUR SITE
Essense-of-Life, LLC. does not automatically collect any personal information about a visitor to our website Essense-of-Life.com. Our Web server only collects statistical information on what pages visitors access. We collect this information to assess what pages visitors have the most interest in in order to help make our site more informative and easier to navigate. No attempt is made in any way to use this information to identify visitors.

DISCLAIMERS AND TERMS OF USE

COPYRIGHT
This website, its format, and its content (unless otherwise stated) is copyright 2002–2007 Essense-of-Life, LLC. No part of this website may be copied or otherwise used without permission from Essense-of-Life, LLC.

NOTICE TO VISITORS
We are NOT associated with Rainbow Minerals, the Eniva Corporation, Wolf Clinic or Nutrition 2000. We do not sell the same products, neither do we have the same manufacturer for the products we carry. Any questions about the products carried by Rainbow Minerals, Eniva, Wolf Clinic or Nutrition 2000 should be directed to the appropriate source.

We take the time to gather information and links that we feel you would find important and relevant and place that information on our website. It has come to our attention that several companies are taking this information, copying it directly off of our web pages – without our permission – and placing it on their websites offering similar products. These copycat websites are taking this information, often word-for-word, and claiming it as their own. We are bringing this to your attention so that you can be aware and better informed when you shop around other sites offering similar products. Their products are not the same.

DISCLAIMER
The information contained herein is not medical advice and is not intended to replace the advice or attention of your personal physician (or your pet's veterinarian) or other health care professionals. You must consult your health care provider (or your pet's veterinarian) before beginning any new dietary supplementation program. This information is not intended as a "prescription" for treatment nor is it intended to diagnose, treat, cure or prevent any disease. Essense-of-life.com does not suggest, endorse, or imply in any way any treatment or cure for any ailment or disease nor does Essense-of-life.com endorse or suggest that you should ever take more than the recommended dose of any nutritional supplement as listed on the label. Essense-of-life.com makes no representations concerning the efficacy, appropriateness, or suitability of any products or treatments. Neither Essense-of-life.com nor any other party involved in providing this Web site are doctors and have no medical background or training. In view of the possibility of human error, no party involved in providing this web site warrants that the information contained herein is in any respect accurate or complete and they are not responsible nor liable for any errors or omissions that may be found in this web site or for the results obtained from the use of such information. The information on this site is for educational purposes only. If you (or your pet) are ill, see a health care professional. Products (or their distributors) mentioned on this site do not make any claim to any specific benefits which might be achieved by using them. This information is not specific to any company's products. Statements have not been evaluated by the U.S. Food and Drug Administration. The entire risk as to use of this web site is assumed by the user.

CONTACT US

If you have any questions or concerns, you may contact ...
Essense-of-Life, LLC.
www.essense-of-life.com
1(800) 760-4947
1(951) 639-9708
email@essense-of-life.com