PLACING YOUR ORDER
ORDERING | SHIPPING | PAYMENT | RETURNS | INTERNATIONAL | PRIVACY & SECURITY | DISCLAIMERS
Turn cookies on in your web browser to enable online ordering. The shopping cart ordering system will not function correctly if your web browser is not set to accept cookies. Please refer to your web browser's online documentation if you need change your browser settings. If you do not want to allow cookies in your web browser, please call us to place your order over the phone.
For personal assistance with using products provided on this website, please call us at 1 (800) 760-4947. Or if outside the US, you can contact us at +1 951-639-9708. We can only offer help with products sold by our company. We cannot offer any advice on products that we do not carry or that you have purchased from another company. When calling, please leave your name and phone number on our Callback System. We will return your call and answer any questions that you have. Office hours are Monday through Thursday, 9 AM to 4 PM eastern standard time.
Essense of Life, LLC. can ship outside of the United States, but many countries have customs restrictions that can prohibit entry. All Customs Fees, Duty, and Taxes are solely the responsibility of the customer. All International/Overseas sales are final and non-refundable. Those wanting to place an order from outside the continental United States, please call us at +1 951-639-9708 from a landline phone. Be sure to use your country's dialing prefix. Because shipping rates and customs restrictions vary by country, orders must be placed by phone. When you call, please leave your name and a landline phone number (repeat it twice for clarity). We will return your call, usually within 24-72 hours. Essense-of-Life.com cannot accept international orders online at this time.
International Customers: CLICK HERE TO ORDER ONLINE
Customers who place their order online automatically receive an email notification with the details of their order. When the order ships, an email containing the shipment tracking number will also be sent. If the email address given is incorrect or has a spam filter in place, these email notifications will not go through or may be sent to the trash or junk mail folder by the email program.
Missouri customers will be charged 6.10% sales tax.
|SHIPPING AND HANDLING
Orders are processed and shipped Monday through Thursday. Orders received after 2 PM EST will ship on the next business day. A copy of the invoice and a tracking number will be sent to the email address provided when ordering.
Please include a street address. Most products are shipped via FEDEX, which cannot ship to PO boxes.
|FEDEX GROUND (Approximately 3-5 Day Delivery)
Continental United States (48 States) Only
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|Make sure to provide a correct shipping address.
An incorrect shipping address incurs an address correction charge.
Orders to Alaska and Hawaii
Please call 1 (800) 760-4947 for a quote. For these states, FEDEX has different shipping rates due to the extra distance.
Rush Shipping Options
Please call 1 (800) 760-4947 for a quote. Expedited shipping options and rates will vary by package weight and destination.
International Countries (Outside the United States)
Please call +1 951 639 9708 for a rate quote. Be sure to add your country's dialing prefix code when calling. Shipping rates to international locations will vary by package weight and destination. Customs in some countries will prevent certain products from entering. Please check with your customs office before ordering.
FREE SHIPPING PROMOTIONS:
We offer a select few of our products with FREE Shipping. This is to US addresses only. This will be noted on the product page, if offered.
|CREDIT CARD — ONLINE OR OVER THE PHONE
Essense-of-Life.com accepts Visa, Mastercard, Discover and American Express. Orders placed online on our website are secured by Thawte. You can also call 1 (800) 760-4947 to place your order over the phone. The credit card will not be charged until the order is processed for shipment.
||THAWTE SECURITY CERTIFICATE — ONLINE ORDERING
The Essense-of-Life.com website is secured with a Thawte Security Certificate and SSL encryption. This ensures that any personal information given by a customer when placing an order is secured. Click on the Thawte Trusted Site Seal below to get real-time confirmation of the validity of the certificate. The Thawte Trusted Site Seal is a secure image that allows you to tell at a glance that the website is validated and that transactions are safe and secure.
RETURNS AND CANCELLATIONS
OUR PRODUCT POLICY
Because of the nature of these products, our return policies are limited to refunding unopened products only. For questions, please contact us at 1 (800) 760-4947 or firstname.lastname@example.org.
Products must be returned unopened within 7 days of receipt. Before returning any products, you must call for a Return Authorization Number (RMA). Any products returned without a Return Authorization Number will not be accepted. Returned products are subject to a 25% restocking fee, less shipping charges. Shipping charges are non-refundable. Return shipping charges are solely the responsibility of the customer. If the shipment is refused and a call tag is issued, the customer is responsible for the call tag fee in addition to any return shipping fees incurred. If you need to make a return, please fill out this form: RMA Return Authorization Form
INTERNATIONAL/OVERSEAS ORDER RETURN POLICY
ALL SALES ARE FINAL. We cannot accept returns or issue refunds for any orders placed from outside the United States. All Customs, Duty Fees, and Taxes are solely the responsibility of the customer. International/Overseas customers receive a comprehensive consultation before purchasing any products, and they are informed about the products that they have chosen to purchase, and any shipping, customs, duty fees or taxes that may be incurred.
We usually process orders by 2 PM EST on the same day as received. Therefore, to cancel an order you must call us at 1 (800) 760-4947 as soon as possible after an order has been placed. Once an order has been shipped, it cannot be cancelled. You can refuse the shipment when it arrives, but you are responsible for all shipping and handling charges incurred.
PRIVACY AND SECURITY
1. INFORMATION AUTOMATICALLY COLLECTED WHEN VISITING OUR SITE
Essense-of-Life, LLC. does not automatically collect any personal information about a visitor to our website Essense-of-Life.com. Our Web server only collects statistical information on what pages visitors access. We collect this information to assess what pages visitors have the most interest in in order to help make our site more informative and easier to navigate. No attempt is made in any way to use this information to identify visitors.
2. PERSONAL INFORMATION COLLECTED VIA WEB FORMS AND EMAIL
If a visitor decides to place an order on the Essense-of-Life.com website, they will be asked to fill out a web form to provide their name, address, telephone number, credit card number, billing address and other information necessary to process their order. This information is only used to process the order and assist the customer. We do not use personal and billing information for any purpose other than to process orders.
Essense-of-Life.com requires a telephone number to be provided when placing an order. We require your phone number for the purpose of order questions and product instructions. Customers will only receive telephone contact from us if there are questions regarding an order they have placed.
Essense-of-Life, LLC. does not collect any personal information via email.
Personal information provided to Essense-of-Life, LLC. will only be used by authorized personnel for the purpose for which it was collected (i.e. order processing or customer service). Essense-of-Life, LLC. does not distribute, sell, or use any personal information for solicitation purposes.
3. SOLICITATIONS AND DISCLOSURE OF PERSONAL INFORMATION
Essense-of-Life, LLC. does not partner with or have special relationships with any ad server companies.
Essense-of-Life, LLC. does not send unsolicited emails or other mailings.
Essense-of-Life, LLC. does not make unsolicited phone calls.
Essense-of-Life, LLC. does not share or sell email addresses or phone numbers.
Essense-of-Life, LLC. does not share or sell any personal information.
It is possible to change the settings on your browser so that cookies will be denied, or so that you will be warned before a cookie is saved on your computer. To place an order online at Essense-of-Life.com, cookies must be accepted or the shopping cart system will not function correctly.
Essense-of-Life, LLC. has appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from customers who place an order online or via the telephone. Essense-of-Life.com is protected with a Thawte Security Certificate and SSL encryption, which encrypts all personal information collected when an online order is placed, protecting it from being accessed in transit by a third party.
Email messages are NOT a secure method of transmitting information over the internet, and may be read by a third party who intercepts the communication. Please do not send Essense-of-Life, LLC. any personal information via email.
There is always a small risk that third parties may intercept any information transmitted over the internet, in spite of the best security measures. Any information that you transmit over the internet is at your own risk.
7. LINKS TO OTHER WEBSITES
Essense-of-Life, LLC. strives to provide a wealth of resources at our website Essense-of-Life.com. We provide links to outside websites that have information and articles we feel might be of interest to our visitors and help them make informed health decisions. Essense-of-Life, LLC. is not affiliated with these websites and has no control over the management or policies of these sites.
8. PERSONAL RECORDS
Essense-of-Life, LLC. keeps a record of a customer's personal information for the length of time necessary to fulfill the purposes for which it was collected. Namely to assist in streamlining the process of processing future orders. Personal information is securely destroyed when it is no longer needed.
The information contained herein is not medical advice and is not intended to replace the advice or attention of your personal physician (or your pet's veterinarian) or other health care professionals. This information is not intended as a "prescription" for treatment nor is it intended to diagnose, treat, cure or prevent any disease. Essense-of-life.com does not suggest, endorse, or imply in any way any treatment or cure for any ailment or disease nor does Essense-of-life.com endorse or suggest that you should ever take more than the recommended dose of any nutritional supplement as listed on the label. Please consult your health care provider (or your pet's veterinarian) before beginning any new nutrition program. Products (as well as their distributors) mentioned on this website do not make any claim to any specific benefits which might be achieved by using them. Information included on this web site is not specific to any company's products. Statements have not been evaluated by the U.S. Food and Drug Administration. Essense-of-Life.com makes no representations concerning the efficacy, appropriateness, or suitability of any products or treatments. Parties involved in providing this website are not doctors and therefore have no medical background or training.
In view of the possibility of human error, no party involved in providing this web site warrants that the information contained herein is in any respect accurate or complete and they are not responsible nor liable for any errors or omissions that may be found in this web site or for the results obtained from the use of such information. This web site contains links to outside sites owned by 3rd parties who are in no way affiliated with Essense-of-Life, LLC. These links are provided for research purposes only. Visiting these 3rd party web sites is at the users own risk. Essense-of-Life, LLC. is not responsible for, nor accepts any responsibiltiy over, the content or use of these websites.
The information on this site is for educational purposes only. If you (or your pet) are ill, see a health care professional. The entire risk as to use of this web site is assumed by the user.
NOTICE TO VISITORS
Essense-of-Life, LLC is NOT associated with Rainbow Minerals, the Eniva Corporation, Wolfe Clinic, Nutrition 2000, Ambaya Gold Essence of Life supplements, Essence of Life LLC in Mt. Kisco New York (Jiva products), or Adrian Jones Naturopath. Essense-of-Life.com does not sell the same products or use the same manufacturer. Any questions about the products carried by these companies should be directed to the store that you purchased those products from.
This website, its format, and its content (unless otherwise stated) is copyright Essense-of-Life, LLC. No part of this website may be copied or otherwise used without permission from Essense-of-Life, LLC.
1 (800) 760-4947
1 (951) 639-9708